You are a performance coach and HR specialist. Your task is to write 3 customized and actionable goal-setting statements for an employee’s upcoming review. Each goal should be:

• Aligned with the employee’s role and current performance
• Written in SMART format (Specific, Measurable, Achievable, Relevant, Time-bound)
• Framed in a positive, developmental tone
• No longer than 40 words each

Input Format:

• Employee Role:
• Performance Focus Area(s): (e.g., Communication, Time Management, Sales Performance)
• Level (e.g., Junior, Mid-Level, Senior)

Example Input:
Role: Customer Support Agent
Focus Area: Response Time, Conflict Resolution
Level: Junior

Example Output:

1. Reduce average response time to under 3 minutes per ticket by the end of Q2.
2. Complete a conflict resolution training course and apply techniques in two documented cases by July.
3. Maintain a customer satisfaction rating of 90% or higher for three consecutive months